Policies

eCheck In 

Guests can check in between 14:00 - 22:00. Guests wanting to arrive earlier/later should make prior arrangements with us.

Check Out 

Guests must check out by 11:00 hours.

Booking and Payment

Credit card details are required to secure a booking. No deposit is normally charged but rooms must be paid for in full on arrival. We accept most credit and debit cards, except Amex but there is a charge of £1.50 when paying by credit card. There is no charge if payment is by cash or debit card.

Cancellation Policy

In the event of a cancellation, 48 hours notice must be given and the first night will be charged. In the event of a no show or a cancellation in breach of this policy, the cost of the entire reservation will be charged to the credit card provided at time of booking.

Smoking

All bedrooms are non-smoking. Any guests found smoking in the hotel will be charged £50.

Damages

Any damages found and judged to be the responsibility of guests will be chargeable.

Group Bookings

No group bookings (two rooms or more) will be accepted without prior discussion with hotel management, and no single sex groups (e.g. stag, hen or sports teams) will be normally be allowed.

Children

Children are welcome. Discounts for children are already shown in the quoted family room rates.

Pets

Well-behaved dogs are allowed by prior arrangement. Dogs should not be left unattended in guest rooms. A one off charge of £5 is made per dog.

Parking

Parking is free and convenient and we have a space for every room. Some spaces are immediately to the rear of the hotel, with access from Museum Road. The rest are in a secure, barrier controlled car park 100 metres away, also off Museum Road.

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