Policies

Cancellation Policy
If cancelled or modified up to 7 days prior to date of arrival, no fee will be charged.
If cancellation or modification is 7 days or less or in the case of a no show full payment will be required. All cards will be pre authorised 7 days prior to arrival.

NO Smoking or Vaping
All bedrooms are non-smoking/vaping. Any guests found smoking/vaping in the Hotel will be charged £50 and asked to leave.

Damages
Any damages found and judged to be the responsibility of guests will be chargeable.

Abuse
Any abuse to staff, or other guests and any acts of vandalism will result in termination of stay with no refund.

Group Bookings
No group bookings (Two rooms or more) will be accepted without prior discussion with hotel management and no single sex groups (eg stag, hen or sports teams).

Children
Children older than 10 years are welcome.
All children or adults are charged 100 % of the room stay per night per person when using existing beds.
Extra beds are not available.
There is no capacity for cribs in the room.

Pets
We do not accept any pets at Ravenswood.

Parking
We have a space for every room. Three places are immediately to the rear of the Hotel, the rest are in a secure, barrier controlled car park 100 metres away also off Museum Road.

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